MDDHosting Review 2017 - Proper Tech Support With Value For Money Pricing

The MDDHosting Logo Screenshot

The MDDHosting Logo.

The technical knowledge of MDDHosting's support is where I believe there true strength lies - The speed of responses, even to extremely difficult questions (and that's coming from a sysadmin) is incredible.   

Mix the crazy good support with the quality servers, value for money packages and good uptime/security.. And you've got one hell of a host, well worth your consideration.

What you need to consider when choosing a host

Try to be very clear in your own mind, what your needs are. Write it down as a list if you have to.  It's not easy to choose the right host and you don't  want to pay through the nose or have a website that's under performing, or always offline.  We only recommend the very best hosts but even then you're left some decisions to make. 

​It's a good idea to have budget in mind. What type of website do you need to host? What volume of traffic and size of site needs hosting? Some hosting solutions are perfect for beginners with small sites some deliver a better service for larger sites, like e-Commerce). If you're new to hosting, you're going to see plenty of jargon.

It's a good idea to research what it all means, even if you never wish to delve deeper into the world of hosting, at least you'll be able to figure out if it's important to your decision or not.  The quality of your hosting matters and even if your budget is limited, you don't need to scrape on performance.

From my perspective, when I decide on a hosting service I look at three main criterion. Reliability, Performance and Support. If you're not sure what is important for you, then start with those.

MDDHosting is a medium sized business privately owned, that prides itself on offering a no BS approach. They can be quoted as saying "We do not see our clients as a dollar sign or as a number" they are nice words, but what makes them a breath of fresh air is that they have backed it up by their actions.  Formed in 2007 with a clear vision of who they wanted to be and how they wanted to do it, they have kept operations low key and have no plans to sell out. I like the fact that they don't bite off more than they can chew and they stick to what they do and do well.

"Unlike most web hosts we don't hide who we are!" ​

They talk the talk and from my experience they can walk the walk, the service is truly pain free. Who is their target market? everyone wanting to create and operate a website. Especially those new to website creation and need plenty of support.  "No holding back, if you want to create your own online real estate we want to help you do that" I can say from personal experience that the sign up process and the installation processes are very easy and I never felt overwhelmed (pretending I was a newbie).  It's as straight forward as it possibly can be.

A couple of years ago MDDHosting was at the maximum limit of growth, they were limited by resources and hardware. ​ No more rrom at the inn. In businesses like this, if you stay still you die. To future proof against such limitations MDDHosting sought out NimbleStorage and jointly partnered to create  the Highly Available Network Storage solution. Using this system MDDHosting now has the ability to increase server resources on a single or large scale allocation, continuous scaleability is possible with ease.

Not being limited by hardware has certainly helped MDDHosting increase their profile, and the partnership with NimbleStorage is proving very rewarding for both parties and everyone is a winner.​

Who would use MDD

I  started this review by suggesting that most host providers do their best to target a particular market, so who should be considering MDD Hosting? Who does MDD think would benefit from their hosting? They appear to target smaller websites but I would suggest  that if you just want to start a blog or informational website, that you use another website hosting company. It's probably not the best fit.  ​If you are comfortable spending a bit more than the industry standard for shared hosting then you have a solid option here. 

Thinking big and wondering if MDDHosting can handle your 10,000 pages? Then my suggestion would be to think smart and use the VPS plan for best results not  the shared hosting packages.

So, in effect, I think that MDDHosting is for you if you are a medium to advanced user, have some technical understanding and can use all the unlimited options that are provided. You could be well set for success with the basic plan, or for more scalability try the premium hosting.​

MDD Hosting Pros and Cons

The Good and the Bad (there's no ugly with MDD Hosting)

​I treated this review as if I was a new website owner and using a project website. Using a simple 10 page website, low content word count and several images per page my information website was migrated in a couple of hours. Whist browsing my website I immediately noticed it has a fast page load speed, smooth browsing experience with no disruption. MDDHosting has really put together a great service with this hosting solution.

I played around with the Cpanel and client login area specifically for this review.​ My tickets going to support were answered fast and the technical requests I sent in, I could of answered by visiting the knowledge base. The support representative answered everything, and even provided reference points for future troubleshooting, well done. Customer support is really important to me. My time is important to me and I hate having to chase my hosting company. Not only do they provide good service, it's also very timely.

These points provide some of the best features but not all, to list them all would of really blown the the bad out of the water.

  • Daily Backups
  • Very Fast Page Load Speeds
  • Free Website Transfers
  • Fast Support Response Times
  • Super Knowledgeable Support
  • Easy To Instal CMS
  • The Extra Features

Thats some very valid points on the list, there is so much YES! with MDDHosting.

There was no real bad points I could bring up, had the website been a real live business website or my main  source of income then the downtime would of been a pain point for me. The points I could frown upon are:

  • Let Down On Uptime
  • Pricing Structure Fluctuates
  • Shared Hosting Pricing Is Higher End
extra-features-mdd

Features Explored

Jam packed with extra features MDDHosting lives true to the earlier quote that you are not just a dollar or a number to them.​

The plans offered are Shared hosting in two categories being Basic and Business. There is a premium service categorized by Basic, Intermediate and Advanced.  Each of these services comes with the option to add on additional services.​ I like the scalability. As your website grows so can your hosting service.

There are some limitations placed on all plans in order to secure the service for all users, by eliminating problems before they arise.​

The limitations are placed on all accounts, these limits are placed on accounts in order to preserve the integrity of all accounts. This keeps anyone doing extremely unfair practices like server hogging, segregated from harming other users. Without limits like these in place, other hosting services have suffered from entire servers crashing rendering several accounts disabled, view this as a positive move from MDDHosting. Some of the limitations you can expect are;​

  • ​1 GB Ram
  • 1 CPU Core 
  • 20 Entry Processes
  • 100 Processes
  • 10 Megabytes second Disk IO
  • 250,000 Inodes (File Count)
  • 25 Concurrent MySQL Connections

Domains

​All plans with MDDHosting allow for unlimited domain names to be hosted along with unlimited subdomains. Which is a nice touch.

MDDHosting provides a disclaimer with this, they point out that every domain and subdomain count towards your total resources requests and not to exhaust these resources.​ MDDHosting requests that you optimize your databases removing files not required and aim to keep file size around 2 gigabyte or smaller.

Each new domain and subdomain you add counts towards your total usage of CPU, RAM and Disk I/O.​ 

Uptime

​I've spoken about their ability to go the extra mile as being something that attracts me to their hosting. This is a very good example of that.  MDDHosting have a 99.9% which if you've done any research doesn't mean a lot because more hosts claim to be able to offer such levels of reliability. But what you don't know if that often the numbers are optimistic at best.  Not here. MDDHosting provides a month credit if you fail to receive the advertised 99.9% uptime guarantee.  They put their money where their mouth is, which is something I like.

In my testing I calculated the overall uptime to be about 99.7% to 99.8% uptime. This is my own experience of the service.This is not a huge difference, but it is important if you are hosting your business website ​with MDDHosting.  To be transparent, these figures are from a short time period. My results are from a period of 2 months which is a small sample size. But it's good to know that they are not inflating their uptime. 

Speed

​In terms of speed MDDHosting uses LightSpeed and the pairing work like absolute magic. Looking at an average page load speed of 605 ms calculated over 45 days this is pure bliss. The speed of MDDHosting is 20% faster than other hosts we have tested, no slouch on giving you the need for speed. For those who are not sure why this is important. It helps on a few levels. It has some impact on how Google perceives your website, but just as importantly, if not more, having a website that loads slower than 3 seconds seriously affects your website's ability to convert. 40% of people just don't bother to wait and those that do are likely to be frustrated which is not the ideal buying mood.

605 ms Page Load

The LightSpeed pairing provides subscribers websites with unparalleled load speeds, if you want to have a super fast browsing experience for your visitors MDDHosting all the way. 

The Premium and VPS hosting plans are extremely fast, the basic shared hosting plan is fast but is limited as it is a shared hosting.​

Unlimited Policy

​Unlimited doesn't actually mean unlimited.  Not when it comes to hosting services. There are plenty of limitations hosting services just don't like to broadcast them because if your website doesn't develop into something significant you'll never reach the limitations and if you have a website that growing and growing, it's likely that you're happy to pay more because is doing well.

With MMD Hosting, unlimited Policies advertised on their website hosting website are the componay's attempt at being more transparent. They've created a fair use policy so you know where you stand and what the expectations are. When you get a plan that has unlimited in the plan inclusions that's exactly what you get. For others, there is a clause where MDDHosting will notify you if they suspect that you are using excessive amounts of CPU, RAM and Disk I/O. MDDHosting staff will contact you to advise its best for you to upgrade to a VPS plan.

This is what MDDHosting is saying about shared hosting "We will do our best to advise you of what we suspect will be a time to upgrade, we really do not like telling subscribers to upgrade. Keep in mind how you would feel if the performance of your site was degraded in quality due to other users that you have no control over".  They are looking out for you and the other subscribers, who would be put off if you were hogging the resources.​

You do not need to worry about running out of bandwidth or disk space MDDHosting has you covered.​

Emails

You have the ability to create unlimited email accounts with every plan, but there are some limitations with how you operate these email accounts.​ The below bullet points outline some of the main limits.

  1. ​Email accounts are limited to 1,000 emails sent per hour
  2. Email Accounts 12,000 total daily sent email limit
  3. Accounts receiving 20 spam reports over a 1 month period will need to be moved to a third party service.
  4. Using purchased subscriber lists are prohibited
  5. All subscribers must be double opt-in
  6. All emails sent out must include a one click unsubscribe

These limitations are nothing out of the ordinary, very standard but you should be aware of the fine print. I checked a subscriber list I want to use with my MDD hosted website, and I wont be using it now after reading this in more detail. I think the limits are fair and if for most businesses, it's right that you expect to pay more if you need to more scope for your emails because it starts to move into the realm of specialized email servers that are created to manage such larger requirements. 

Reviews

One thing I like to do before spending money is look at the company FaceBook profile and their google reviews and just get an idea of how they are as a company and the quality of service provided. 

I didn't have to look far to see that MDDHosting provides a premium product, with very little negative reviews thats a positive thing to see about a hosting provider.​ Remember, people are quicker to complain than they are to give praise. Sometimes a lack of negativity is as good as having a bunch of positive reviews because it's the best we might expect

Knowledge Base & Tutorials​

​A good knowledge base can save a company a lot from time wasting support requests,  Increasingly more and more people prefer to find their own information than put a support ticket so it's a good option to do both but spend some time to make sure the knowledge base is no just lip service. It's also very important to highlight that you do have a knowledge base. When a new customer signs up MDDHosting provides the information that makes life easier, providing the sections on their website where to log support tickets and find the knowledge base. Thats smart business, I found everything I needed with ease and even answered my own questions about the emails as described in the above emails section.

As you can see below the knowledge base is set out very simple to navigate everything is categorised and has a bunch of answers for you.

mdd-hosting-knowledgebase

​Pricing & Subscriptions

MDDHosting provides a service that is more expensive than rival services that offer this level of service.  ​The signup application process was relatively easy, although spread across multiple pages that could of been limited to less pages. Still the process was painless, and I have a extremely fast hosting provider looking after my website.

  • Shared Hosting
  • Premium hosting

Basic Plan - $3.50 monthly

1 Domain and Unlimited Email Accounts

1 Gig of Disk Space​

Unlimited Databases​ & Bandwidth

CPanel and Free SSL with Lets Encrypt​

Professional Plan - $9.50 monthly​

Unlimited Domains

Unlimited Email Accounts​

Unlimited Disk Space​

MDDHosting also offers Virtual Private Servers (VPS), there are add ons for Softaculous, LiteSpeed Web Host, Additional IP addresses.

vps-hosting-mdd-hosting

​Customer Support

When a company excels at something they need to be commended, MDDHosting has superior customer support. The times I contacted support I waiting no more than 6 minutes and an average of 4 minutes, the staff were mostly very technically skilled. I was only handed to a more technical operator when fishing for answers, I would say I wasn't being difficult more just asking about the how they calculated downtime percentages.

Methods of contact include, Support ticket submit, Telephone Monday to Friday 8am to 5pm and direct email.

In my experience with MDDHosting I would say the average response time was 5 minutes. They claim response rates of 6 minutes, but I didn't wait more than 6.6 minutes per support request.  I also sent a  screenshot of my error message, I think this also moves you up the list of responses as you come prepared. I always send screenshots of exactly what my problem, is so that the support person can prepare an answer then contact me, saving both of us time. That's just a little tip that works for me and should help you get seen better, and get you your answer faster.

Data Centres

Mdd-hosting-data-centre

​MDDHosting has data centres located in the Handy networks datacenter  that is located in Denver, Colorado.

  • Three x 2000Kw Diesel Generator with Onsite Fuel Storage​ 
  • One x 160kVa USP Battery Backup Unit
  • One x 375kVa Battery Backup Unit
  • 800 amp 480v 3 Phase Input Power
  • Redundant Liebert HVAC Units totalling 118 tonnes of cooling
  • Pre-Action Dry Pipe Fire Suppression
  • Complete Security of the Facility including CCTV and Proximity Security Acess

Located in Denver MDDHosting's data centre has all the bells and whistles you would expect from a top notch hosting provider. The data centre is guarded with high security and proximity alarms, and spread across 4,000 square feet of raised floor. MDDHosting has invested heavily in improving their scalability since being capped by hardware (see opening section) and a strategic partnership with NimbleStorage.

1 negative is that other hosting providers in this performance / price range have servers in multiple locations around the world. Normally at least 3. This makes the distance between the user, fetching the website and server shorter which ultimately results in quicker load times. By having 1 server in the US, it means their is a discrepancy between the speed of load time in the US, and in Europe or other parts of the world. This may not have any bearing on your decision, but it's always good to know.

Alternatives To MDD Hosting

WPEngine

I am a firm believer ​WPEngines is the Allstar performer within website hosting, Premium affordable hosting.

Read Our Review On WPEngine | Visit WPEngine

SiteGround

SiteGround is a solid hosting solution, we rated it our number #1 Click the link below to see for yourself.

Read Our Review On SiteGround | Visit SiteGround 

Conclusion​

After running this test project for over 45 days I can say that MDDHosting is a very solid offering. It's good if not great value for money.   For smaller websites, there are better options out there. I am a big fan of HawkHost for quality of performance and reliability but I wish it had MDDHosting's attention to customer support, although they both take advantage of their knowledge base. If better support  matters to you then I would fully recommend MDDHosting as your go-to hosting.

There's a lot to other under the bonnet. You will enjoy a unlimited usage policy that is all in your favour and the support from well equipped operators. The datacentre and server doesn't try to scrimp and save on quality.

How would I summarise MDDHosting? No fuss, to the point and what you see is what you get.​

My final word is MDDHosting is a solid all rounder that has ridiculous speeds, there is so many features that add to the already solid service. ​

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